Refund policy

At Clawora, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order-related concerns.

By purchasing from clawora.store, you agree to the terms described below.

1. 30-Day Return Policy

We offer free returns on eligible products within 30 days.

The 30-day return period begins on the date your order is delivered. To request a return, please contact us at support@clawora.store within the applicable return period.

To help us process your request, please provide:

Your full name;
Your order number;
The email address associated with the order;
The product you wish to return; and
The reason for your return.

Please do not send a product back before receiving return instructions from our customer support team.

2. Return Eligibility

Unless otherwise required by applicable law, returned products should generally:

Be returned within the applicable 30-day period;
Be in their original condition;
Be unused or show no unreasonable signs of use;
Include original packaging where reasonably possible; and
Include any accessories or components originally supplied with the product.

We reserve the right to review returned products before approving a refund where permitted by law.

3. Free Returns

Clawora provides free returns for eligible return requests made within the 30-day return period.

Customers should contact our support team first to obtain the appropriate return instructions. Products sent to an unauthorized address may experience delays in processing.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us at support@clawora.store as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.

After reviewing your request, we may provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been issued, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

6. Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Availability cannot be guaranteed.

Depending on the circumstances, we may recommend returning the original product for a refund and placing a new order for your preferred item.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after an order has entered processing, fulfillment, or shipment.

If your order has already shipped, you may request an eligible return after delivery.

8. Consumer Rights

Nothing in this policy is intended to exclude or restrict any statutory rights or remedies that cannot legally be excluded under applicable consumer protection law.